C[omp]ute

From: andrew cooke <andrew@...>

Date: Fri, 8 Jan 2010 16:43:02 -0300

I am in a Pension, in Vienna, with free WiFi.  British Airways just
cancelled my flight home.  So I try to call them.  Cannot get phone in
room to work.  Go down hall to reception - works for them.  They pass
me the phone, line goes dead.  I return to my room and try again.
Still doesn't work.  I go back to reception, who are getting annoyed,
and pester them again.  End up using his mobile, listen to a message
saying they are very busy, and get cut off.

Get back to my room, find a free UK number, and call it on Skype.  I
am in a queue for 15minutes, but who cares?  Eventually they answer,
fix my flight, and everything is OK.  The call was free.

[note: above is simplified slightly, but the important facts are there]

Andrew